Chatbots – What Are They, How Do They Work, and What is Your Opinion About Them?
Chatbots are software designed to communicate automatically through messages. Developed to automate repetitive and bureaucratic tasks, such as FAQs, they are based on predefined, predictable dialogues between users and a “robot.”
What are the different types of Bots?
Additionally, there are several types of bot frameworks that can be used for development purposes, both open-source and paid solutions offered by distinctive services, such as:
- Microsoft Bot Framework;
- IBM Watson;
How does a development framework for a bot look like? Here is the development framework used by the IBM Watson Assistant:
Source: IBM Cloud
There is a flow of intents, entities and dialogs that generate input, answers and interactions between the bot and customers.
You must be wondering: how does the learning, assertiveness and quality process work? For that, we use the term “curation,” which is the process to monitor and assist the chatbot’s quality.
It is important to create intelligent flows and reduce ambiguities as much as possible to maximize the chatbot efficiency.
Following the curation process, there is the Accuracy/Quality process to assess the bot accuracy and efficacy based on interactions:
Source: Máquinas que Pensam
Steps to Implement a Chatbot in your Business
To implement a chatbot in your business, you should have a predefined plan. First of all, you should know your audience, which strategy you will be adopting and the degree of maturity of your implementation:
There are other ways to implement chatbots, depending on your way of thinking and doing business.
Our objective here is to show the first steps to a successful chatbot implementation.
Remember you should have a plan, conduct research and analyze whether the project will add value to your business and actually optimize and improve your processes.
Contact Briteris to learn how we can help you with the development of an app that you imagine for your business.