Application Management Service (AMS)

We have a technical team which specializes in systems management and support, and mission-critical environments, operating in monitoring and implementing improvements.

  • We work as an extension of internal Service Desk teams by separating responsibilities or as 2nd or 3rd escalation levels
  • We use the best ITIL practices to ensure that, when issues are recurring, proper management of these practices is passed on to our problem management team
  • We have an internet portal to keep customers informed about the status of their requests, managing calls and customer service with transparency
  • We use the support of Microsoft Azure and AWS clouds, managing resources in order to optimize costs and guarantee performance and scalability

AMS Contracting

This service can be contracted with our many types of flexible monthly hours, depending on the size and complexity of the project: business hours (8x5), extended business hours (12x5) as well as full hours (24x7).

Even better: hours contracted for systems and environments support can be used as application improvements.

Technology